SUPPORT

How can I make a purchase from the Leon du Preez store?

Making a purchase from the Leon du Preez store is a straightforward process, whether you are shopping from South Africa or internationally. Here’s a step-by-step guide to help you complete your purchase:

Step 1: Visit the Online Store

  • For South African Customers:
  • For International Customers:

Step 2: Browse Products

  • Explore the various categories available, such as Clothing, Books, Courses, Merchandise, and Accessories.
  • Click on a category to view the products available within that section.
  • Select the product you are interested in to view more details, including sizes, colours, descriptions, and pricing.

Step 3: Add Items to Your Cart

  • Choose the size, colour, or any other specific options for the product.
  • Click the “Add to Cart” button to add the selected item to your shopping cart.
  • A confirmation message will appear, indicating that the item has been added to your cart.

Step 4: Review Your Cart

  • To view your shopping cart, click on the cart icon, which is usually located at the top right corner of the page.
  • Please review the items in your cart to ensure they are correct. If necessary, you can adjust quantities or remove items.

Step 5: Proceed to Checkout

  • Once you are satisfied with the items in your cart, click the “Checkout” button.
  • You will be directed to the checkout page, where you must provide your shipping information, including your name, address, and contact details.

Step 6: Enter Payment Information

  • For South African Customers:
    • Select PayFast as your payment method and fill in your payment information. PayFast supports payments using major credit and debit cards within South Africa.
  • For International Customers:
    • Select Shopify Payments as your payment method and fill in your payment information. Shopify Payments supports major credit and debit cards and ensures secure international transactions.

Step 7: Calculate and Pay for Shipping

  • Shipping costs are calculated during checkout based on your delivery address and the shipping method selected.
  • Review the shipping costs and ensure they are correct before proceeding.
  • Alternatively, you can choose to collect your order at the Encounter Church Headquarters in Clubview, Centurion, South Africa. This option is free.

Step 8: Review and Place Your Order

  • Review your order summary to ensure all details are correct, including the shipping address and payment information.
  • Click the “Place Order” or “Complete Purchase” button to finalize your purchase.
  • Once your order has been placed, you will receive an order confirmation email with your order details.

Step 9: Shipping

  • Orders are Shipped every Wednesday and will arrive between 2 – 10 working days, depending on your shipping address.
  • For any issues or questions regarding your order, contact the LDP Team.

Important Notes

  • Shipping Information:
    • Purchases from the South African store are only delivered to addresses within South Africa.
    • Worldwide shipping is available from the international store.
    • Shipping costs are calculated and paid during checkout.
  • Returns and Refunds:
    • If you need to return an item, contact customer support within 7 days of purchase. Items must be in their original condition and packaging to be eligible for a refund/return.

By following these steps, you can easily make a purchase from the Leon du Preez store and enjoy a smooth shopping experience.

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